PECB ISO-IEC-20000-FOUNDATION RELIABLE TEST LABS - LATEST ISO-IEC-20000-FOUNDATION MOCK EXAM

PECB ISO-IEC-20000-Foundation Reliable Test Labs - Latest ISO-IEC-20000-Foundation Mock Exam

PECB ISO-IEC-20000-Foundation Reliable Test Labs - Latest ISO-IEC-20000-Foundation Mock Exam

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

  • A. By promoting continual improvement of the SMS
  • B. By outsourcing change management
  • C. By taking disciplinary action against underperforming employees
  • D. By showing leadership and taking actions

Answer: D


NEW QUESTION # 20
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

  • A. The external supplier
  • B. The service provider's contract manager
  • C. The sub-contracted supplier
  • D. The service provider's business relationship manager

Answer: A


NEW QUESTION # 21
What is the objective of service continuity management?

  • A. To ensure that service continuity plans are tested in accordance with business needs
  • B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
  • C. To ensure that potential service continuity issues are predicted and preventive action taken
  • D. To ensure that service continuity requirements are fully defined and agreed in service level agreements

Answer: B


NEW QUESTION # 22
During an audit, what is an observation?

  • A. A conformity where there is an opportunity for improvement
  • B. A recommendation that has to be actioned
  • C. A finding against an area which is NOT in the scope of the standard
  • D. A non-fulfillment of a requirement

Answer: A


NEW QUESTION # 23
What is an audit observation?

  • A. A conformity to the standard where there is an opportunity for improvement
  • B. A recommendation that has to be actioned
  • C. A finding against an area which is NOT in the scope of the standard
  • D. A non-fulfilment of a requirement

Answer: A


NEW QUESTION # 24
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